Richer Sounds :: investigating business part coursework going focus company richer sounds looking functional areas specific department within specialises example customer services marketing finance team main aim best technique along cheap prices attract more customers gain profit different finance & marketing chart customer number things will need provide give good providing information type required Business and Management Studies Essays Richer Sounds

Preview of Richer Sounds:

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Investigating business -

For this part of my coursework I am going to focus on the company
Richer Sounds. In this part of my coursework I am going to be looking
at functional areas. A functional area is a specific department within
the company that specialises in a specific area, for example Customer
services, marketing and the finance team. Richer Sounds main aim is to
have the best customer service; this is their technique along with
cheap prices to attract more customers and gain more profit.

There are many different functional areas within Richer Sounds, but I
am going to look at these functional areas; Customer Service?s,
Finance & Marketing.

Here is a functional areas chart at Richer Sounds -

Customer Service

There are a number of things that a business will need to provide to
give there customer good service.

Providing information

The type of information required by customers and clients can vary a
lot. An astute member of staff will realise that it is impossible to
know every answer to every question immediately, but it is the way the
query is dealt with that is important. A friendly smile, a promise to
find out quickly and keeping that promise is more important than being
a walking encyclopaedia.

Customers may ask:

· A technical query about a product or a service
· A general query about the organisation
· About the range of products or services supplied
· About the location of another store
· About the location of somewhe... [to view the full essay now, purchase below]

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